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First-hand importer buku anak import di Indonesia yang terpercaya
  • ALL Books
  • Novelty Books
  • Picture Books
  • Activity Books
  • Encyclopedia
  • Islamic Books
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  • Book Features  
    • Sound Books
    • Pop-Up Books
    • Lift-the-flap
    • Touch-and-Feel
    • Finger-trail
    • Sticker Books
    • Wipe-clean
    • Painting/coloring
    • With toys
    • Pull-the-tab/turn-a-wheel
    • Pull-Out/Puzzle Books
    • Magical Torch
    • Puppet Books
    • Augmented Reality
    • Shape-cutting
  • Other Products  
    • Books' Complementary
    • Gifts' Complementary
    • Free for Little Ones :)
  • Age Range  
    • 0-3 Years
    • 3-5 Years
    • 5-7 Years
    • 7-11 Years
    • 11-13 Years
    • 13+ Years
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  • Refund Policy

Refund Policy

REFUND POLICY

My Little Owlets senantiasa melakukan pengecekan sebelum mengirimkan produk. Namun, bisa saja masih ditemukan kekurangan pada produk akibat kelalaian saat:

  1. Manufacturing process/Import process
    Biasanya defect ditemukan pada bagian luar, seperti dirt, bump, kelopek, dll atau pada bagian dalam pada produk tersegel (termasuk suara sound book, pen wipe-clean, etc).

    Kebijakan:
    -
    Kami akan bertanggung jawab atas defect yang terlihat saat produk tersegel
    - Ongkos kirim dari customer ke My Little Owlets ditanggung customer
    - Ongkos kirim dari My Little Owlets ke customer ditanggung My Little Owlets (jika customer menghendaki produk pengganti)
    - Mohon maaf kami tidak bertanggung jawab atas kerusakan bagian dalam buku (misal baterai sound book habis, pen tidak menyala, dll). Namun, kami akan membantu meneruskan feedback kepada Publisher yang bersangkutan

  2. Packing tim kami
    Jika terdapat defect akibat packaging kurang lengkap. Standard packaging minimal kami adalah menggunakan bubble wrap dan dilapisi bahan plastik pada bagian terluar

    Kebijakan:
    -
    Kami akan bertanggung jawab sepenuhnya terhadap produk yang rusak
    - Ongkos kirim dari customer ke My Little Owlets ditanggung My Little Owlets
    - Ongkos kirim dari My Little Owlets ke customer ditanggung My Little Owlets (jika customer menghendaki produk pengganti)

  3. Proses ekspedisi
    Jika packaging kami sudah memenuhi standard minimal, namun masih terjadi defect disertai dengan kerusakan packaging

    Kebijakan:
    -
    Mohon maaf kami tidak bertanggung jawab terhadap produk yang rusak atau hilang dalam proses ekspedisi. Namun kami akan proaktif menindaklanjuti kepada pihak kurir

  4. Proses unboxing (saat produk diterima)
    Kebijakan:

    Mohon maaf kami tidak bertanggung jawab atas kerusakan akibat kelalaian unboxing


Terms & Condition Pengajuan Komplain

  • Komplain diajukan pada CS kami dalam kurun waktu 2x24 jam setelah produk diterima
  • Kondisi produk masih seperti saat pertama membuka segel
  • Wajib menyertakan bukti berupa VIDEO UNBOXING. Untuk bukti hanya berupa foto, akan kami telusuri lebih lanjut
  • Tidak meninggalkan review yang menjatuhkan di sosial media atau di tempat lain

Kami berhak menolak komplain yang tidak sesuai dengan ketentuan. Dengan memproses transaksi berarti Parents setuju dengan Refund Policy kami. Terima kasih :)

Lihat Juga

Out of stock :(
Little Tiger The Perfect Shelter
Little Tiger The Perfect Shelter
Out of stock :(
Muslim Children's Books Migo and Ali: Love for The Prophets
Muslim Children's Books Migo and Ali: Love for The Prophets
Out of stock :(
Little Brown The Proudest Blue
Little Brown The Proudest Blue
Out of stock :(
Little Tiger Seven Sisters
Little Tiger Seven Sisters
Goodword My Illustrated Prophet Muhammad Stories
Goodword My Illustrated Prophet Muhammad Stories
Usborne Touchy-Feely Sounds Don't Tickle The Dinosaurs
Usborne Touchy-Feely Sounds Don't Tickle The Dinosaurs
Usborne Lift-the-flap Very First Questions and Answers Why Should I Brush My Teeth?
Usborne Lift-the-flap Very First Questions and Answers Why Should I Brush My Teeth?
Usborne See Inside Energy
Usborne See Inside Energy
Sassi 360 Degree Pop-Up (Universe)
Sassi 360 Degree Pop-Up (Universe)
Usborne Pop-Up Nature
Usborne Pop-Up Nature
Usborne Sound Book Listen and Learn First English Words
Usborne Sound Book Listen and Learn First English Words
Usborne Look Inside Your Body
Usborne Look Inside Your Body
Goodword Quran and Seerah Stories for Kids
Goodword Quran and Seerah Stories for Kids
Learning Roots Way to Jannah
Learning Roots Way to Jannah
Goodword Quiz Cards Learn About the Quran
Goodword Quiz Cards Learn About the Quran
Igloo Hide-and-Seek Underwater Animals (with Magical Light)
Igloo Hide-and-Seek Underwater Animals (with Magical Light)
Igloo Stories for 3 Year Olds
Igloo Stories for 3 Year Olds
Igloo Shaped Sound Books Little Fire Engine
Igloo Shaped Sound Books Little Fire Engine
Igloo Tiny Tots ABC (40 Large Flashcards)
Igloo Tiny Tots ABC (40 Large Flashcards)
Little Me Pop-Up Jungle
Little Me Pop-Up Jungle

Information

Categories

  • ALL Books
  • Novelty Books
  • Picture Books
  • Activity Books
  • Encyclopedia
  • Islamic Books
  • Cards and Puzzles
  • Book Features
    • Sound Books
    • Pop-Up Books
    • Lift-the-flap
    • Touch-and-Feel
    • Finger-trail
    • Sticker Books
    • Wipe-clean
    • Painting/coloring
    • With toys
    • Pull-the-tab/turn-a-wheel
    • Pull-Out/Puzzle Books
    • Magical Torch
    • Puppet Books
    • Augmented Reality
    • Shape-cutting
  • Other Products
    • Books' Complementary
    • Gifts' Complementary
    • Free for Little Ones :)
  • Age Range
    • 0-3 Years
    • 3-5 Years
    • 5-7 Years
    • 7-11 Years
    • 11-13 Years
    • 13+ Years

Kunjungi Kami

 

Featured

Usborne Lift-the-Flap Questions and Answers About Animals
Usborne Lift-the-Flap Questions and Answers About Animals
Usborne Lift-the-Flap Very First Questions and Answers What Are Germs
Usborne Lift-the-Flap Very First Questions and Answers What Are Germs
Usborne Lift-the-Flap First Questions and Answers What is a Virus?
Usborne Lift-the-Flap First Questions and Answers What is a Virus?
Igloo 60 Sound Books First Words
Igloo 60 Sound Books First Words

Testimonial

Recommended books for you who wants to introduce English to your chidren. My daughter was super excited when she unwrapped the package. Super aman. Pake bubble wrap tebal. Kecepatan pengiriman sangat ... detail
Iya Arlia
Makasih banyak My Little Owlets. Banyak buku-buku Usborne idaman
Ajrina Ebi
New books for Mas Arfan. Bagus2 banget buku2nya. Mupeng pengen dibeli semua
Ais Kartika
Thank you My Little Owlets! Bukunya uda sampai.. Sibil juga seneng banget dikasih ini :)
Nastiti
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Information
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Refund Policy 

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